A passion for cars is not a generational thing. Some people seem to be born with it, while some develop it once they get the privilege to drive, or maybe someone in their lives provides the influence.
Duane is a born car guy. From playing with an extensive collection of matchbox vehicles as a small child to evolving into refurbishing various VWs as a teen, to having that influential person say, why don’t you look into this up and coming car company called Lexus? And so it began in 1996 for nearly 14 years, Duane learned and grew with the Lexus of Tampa Bay store. He achieved his ASE Master certificate as well as earned all the highest honors for Lexus knowledge and workmanship to become Lexus Master Certified. When it came time to move on, Duane joined an independent repair shop in St. Pete, where he was exposed to all the inner workings of running a business. This position became the catalyst for Duane’s Dealer Alternative in Safety Harbor, FL, as we know it today.
While Duane’s professional life grew, so did his personal life. Getting married and having a son transpired before he jumped all in into the entrepreneurship world. Duane supported his family while his wife Kimberly left corporate America to be home with a new little boy Ezrah for a couple of years. When Kimberly received the opportunity to return to work with her previous employer, Duane now had the perfect opportunity to build the auto repair business he envisioned.
With the knowledge and confidence that he could handle all the routine maintenance and repairs he was used to doing for an employer, Duane used his phenomenal people skills to build a business. His priority is to be honest and fully transparent with each and every customer. This has served us well, with much of our business being built from word of mouth from happy customers. What started out as a one-man, one-bay shop in 2010 has evolved into a 3.5 person, three-bay shop fully equipped with all the necessary tools and equipment to rival most factory branded dealerships. While we are experts with Lexus & Toyota, we are happy to service most makes and models often, making us your one-stop for all your family’s vehicles.
In more recent years, Kimberly left corporate America (again!) to help with the admin side of the business to let Duane focus on customers & quality work. We are thankful to have employees that share our vision and have helped us immensely as our company continues to grow. We strive to support our community and our industry by supporting Pinellas County public school’s internship programs and have sat on the Auto Advisory board at Pinellas Technical College.
Our dedication shows in everything we do. Duane & Kimberly will be celebrating 18 years of marriage, with a soon to be teenager, an energetic Doberman, lovable terrier, and adorable hamster. Through all of life’s challenges, we have been there for each other, and we will be here for you!
While we may lack a posh lobby or free loaner cars, we have a comfortable waiting area, and we will accommodate your scheduling needs as best we can. Be assured you are working with car people that value your business, and we welcome you to our family!
While routine maintenance and repairs are the main focus at Duane’s Dealer Alternative, we are also able to help people buy or sell a vehicle. We provide performance modifications to your car and offer expert opinions to a plethora of car-related questions. Come check us out to see how we can be of service to you!
Ah, the joy of acquiring a new car or at least a vehicle that is new to you! Most vehicles today have a seemingly endless list of features. Safety, performance, comfort, and technology to list a few. It is easy to let the excitement of a new car distract us from the reality of the commitment to maintaining our new vehicle. Anyone that has ever experienced the joy of a new puppy to soon realize the real time and energy behind taking care of our furry friend could attest to that idea!
It’s no secret that when you are shopping for a new car, any salesperson you work with has a vested interest to sell or lease you a vehicle. Often times, car dealerships have their own service departments that they prefer you utilize for your car. In some cases, the salesperson can offer you a maintenance package. Regardless of any cost associated with this added feature, please be sure you completely understand what you are getting. And in turn, what your obligations are in the future for the routine maintenance of the vehicle. What happens if you move and the current dealership is no longer convenient? What happens if you miss a scheduled service? If you sell or trade the vehicle before the service package expires, does it go with the car or might you be eligible for a prorated refund?
These are all valid considerations. At Duane’s Dealer Alternative, we believe it’s your car and your choice when it comes to all your routine maintenance and repair needs. Whether purchased or leased, you are entitled to have your new vehicle, which is still under the original factory warranty, serviced at the location of your choice.
Any qualified auto repair facility provides all the backup needed to help you maintain your original factory warranty. Your receipt, otherwise known as a Repair or Work Order, details the parts and labor for any work performed on your vehicle. Ideally, keep all this information together. The day may come when you require warranty service, which does have to be performed at an authorized dealership. Then you may need to verify you have been maintaining the vehicle within the recommended factory guidelines. Independent auto repair shops understand this requirement and should always assist you in helping make sure you do at least the minimum maintenance to your car. This is to maintain your factory warranty in good standing.
There are several qualified, locally owned independent auto repair shops, and Duane’s Dealer Alternative is one of them. Our small staff helps ensure you not only receive our best service, but you are working with the same core people when you call or visit. Family owned and operated with employees that are “car guys.” We understand you have choices, and we pride ourselves on being a highly qualified option for your automotive needs. We not only offer exceptional service, but we are also happy to answer questions as well as provide recommendations or referrals for most of your automotive needs.
Our ASE Master Certified Lead Technician, Duane Desouza, has over 30 years of experience in the automotive industry. Fourteen of which are Lexus and Toyota dealership experience as well as factory training. Soon, we are celebrating 10 years in the independent auto repair industry. Our staff touts similar levels of experience in the automotive industry, and we all look forward to serving you as our customer!